True Poo Frequently Asked Questions (FAQ's)

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We have a client portal where payment is processed. Our team will create an account on your behalf after you have spoken to a True Poo representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available to help you over the phone.

Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.

Note:

If you move forward with weekly services after an initial cleanup, you will be billed for the remainder of the month along with the initial cleanup on the same day.

Next payment is due the 1st of the following month.

*****Example:*****

John Doe signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanups on 3/15/2022. 

He is paying $80 per month for Every Tuesday Cleanups.

The agreed rate for the spring cleanup is $100. On the first cleanup (3/15/2022), John will be billed for the first cleanup (100) and the remainder of the month (2 more cleanups) on 3/15/2022. 

(Amount Charged on 3/15/2022):

Initial Cleanup: $100

Remainder of March Cleanups (3/22, 3/29): $40

Total: $140

Next Payments To Be Processed: 

4/1: $80 (Recurring Cleanups)

5/1: $80 (Recurring Cleanups)

6/1: $80 (Recurring Cleanups)

If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed. 

When first linking a debit or credit card to your online portal, a test transaction for $1.50 may occur. No money is actually taken out of your account. This is simply the standard protocol for the software we use.

With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes’ notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most are awake. 

Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

No, you do not have to be home when we clean. We simply ask for easy access to your gate.

Yes! Safety is the top priority here at True Poo. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.